We understand you may have questions about the site or how things work. Below are a list of questions and answers that may help you out if you are having trouble figuring something out. If you still have questions, please feel free to contact us on our Contact Us page

General Support Questions

We will add new lessons monthly.
You can find TABS within the song lesson if there is a Tab provided. You can also find a complete list of all the TABs we provide in your Profile under the Tool Kit.
Yes, you can make song requests by going to your profile and clicking the Song Request button. We will do our best to answer requests, but not all requests will be made into lessons.
It depends on the student, but generally speaking anyone ages 10 and up could benefit from our lesson plan.
Yes, there are 3 sample lessons under the Test Drive section on the homepage. We also have a YouTube channel that has quite a few free lessons that share the same format as the lessons on the site. You can find our youtube channel here https://www.youtube.com/channel/UCWuiIJOOzRCotq3C_QIQUIA
Yes, even though the instructor is right handed, all the techniques used can be applied to left handed students. Everything will just be opposite.

Technical Support Questions

Delete your browser cache, cookies, and browsing history. You can find this by going to your browser’s settings. OR you can try using a different browser; google chrome seems to work best with the website. If you still have problems let us know.
We have tested and verified that the lesson videos play in Firefox, IE8, IE9 and Chrome on Windows XP and Windows7 as well as Firefox, Safari and Chrome on the Mac. We have also tested and verified that the videos play on the iPhone, iPad and Droid devices. We understand there can still be issues where the videos may not play as they should. If for some reason the videos do not play for you, make sure your flash player is up to date. If the videos still do not play, check your browser settings and browser plugin/extension settings to make sure nothing is set that may prevent the videos from playing. There have been cases where Windows7 users needed to update their graphic card drivers in order to play the videos, especially if they've updated from Windows XP. If you're using Chrome and the videos do not play, here's a little trick you can do that will usually fix the issue in Chrome. Type chrome://flags in the address bar and hit enter. Look for Disable hardware-accelerated video decode and click Enable. Make sure you click the Relaunch Now button at the bottom for the changes to take place. One way to test if the issue is browser specific is to try the lessons on a different browser. For example, if the videos do not play in Chrome, try it in Firefox or IE. If they play in the other browsers, then you know that the issue is with the settings in Chrome. If you have exhausted all options and you still can't get the videos to play, please feel free to contact us through the Contact Us page.